Verification: 239fdb7ca37b95f2

FAQ

Frequently Asked Questions

Registration and account related:

  • Yes, it is mandatory to register on digidi.in for processing your order.
  • No, you are required to fill-in complete details as mentioned in the registration form.
  • Registration with digidi.in will help you to easily manage you account and track your order.
  • To update your details, you first need to sign in using the “Log in” link on the right top corner of the page. Then select “Customer profile”. Here you will be able to edit your details and click on save. Now you will be able to see the updated details of your profile.
  • This may be possible due to non-verification of your registered email ID or mobile number. We request you to kindly check your SPAM/ Junk folder in your Email account for the verification mail or re-generate OTP for mobile number verification. However if you still need any support during registration, we would request you to write to us on support@digidi.in.

Order related:

  • If you’re looking for a specific item, enter name or color of the item you need into the search box on the digidi.in home page and we’ll show you all the matching results.
  • Payment can be made using all major credit and debit cards, Paypal, Amazon Pay, PayPal Credit and Razor Pay.
  • Once you have selected the item you wish to purchase, simply click on “Add to Cart” tab. Your product will be added to the cart. Click on the “Cart” icon to review the items in your Shopping Cart, you’re ready to proceed to checkout and complete your order.
  • By viewing ‘Customer Profile’, you can find the status of your order, as well as history of your previous orders. After we receive your order we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please contact us and we can track your order.
  • No, you cannot make any changes to the order once it is confirmed.
  • We request you contact us as quickly as possible if you wish to change the address. In case you wish to change the product ordered, we request you to kindly call us for order cancellation. However, if your order has been dispatched, you can simply reject the item at the time of delivery. In case there are changes in your order, there might be some delays in delivery.
  • The amount deducted gets credited back to your account within 4-7 working days if the order is not processed. However, we would request you to write to us on support@digidi.in, before placing your next order to avoid order duplication and we will revert back with the order confirmations details.
  • Yes. Our site features state-of-the-art security systems so your online payment is secure. Your payment details or information are never stored.

Shipping and Delivery:

  • Once your payment has been confirmed, it may take 7 to 10 working days for delivery.
  • No, we currently ship products all across India only.
  • It means that your order is still in transit and will arrive in the time frames.
  • Shipping products to you is our responsibility; yes, we charge Rs. 40/- for any order which less than 1500 total order value. Anything above total order value 1500 we do not charge any delivery charges from you.
  • Currently we have tie up with Blue dart for all India deliveries.
  • We might not be able to deliver to your address due to the courier partners limitations.
  • Currently, we do not have any option for priority shipping. But, we try our best to get the product delivered to you as early as possible.
  • As soon as your item has been dispatched we will send you an email with your tracking number. You will also receive a text message from the courier when your item is due to be delivered.

Payments & Refund related:

  • We accept payment via Debit/Credit cards, Net banking, E-wallets and UPI payments. As of now we do not offer cash on delivery option.
  • We accept all Visa, Master card & Rupay Cards.

Your refund will be done via same mode as the payment was made. For instance, if payment was done via Credit card, we will refund you back on your Credit card.

  • The amount paid will be refunded within 8 working hours once we receive the product at our warehouse. However, it might take 5-7 working days for it to reflect in your account.
  • Once your refund is processed, we will send you a confirmation mail long with transaction details
  • If refunded amount is not reflecting into your account within 7 working days, then we request you to first check with your bank for the status along with the transaction details shared by us. Also, we would request you to write to us on info@digidi.in.

Returns, Replacement & Exchange Related:

  • You can return the product within 15 days from the date of delivery. For more details request you to kindly refer return policy.
  • All items must be returned in their original condition, with price tags intact, warranty cards, freebies / gifts (if any) and in the original box/packaging as delivered to you. We may reject the return pickup if the items are not returned according to the policy mentioned.
  • A product may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
  • Yes, we do offer free replacement, if the product you ordered arrived in a damaged/defective condition or was different from what was ordered. It will be eligible for a free replacement, provided the exact item is available.
  • Sorry, currently we do not offer exchange facility. However, you can return the product for refund and place another order for desired product.

Warranty Related:

  • We offer 12 months warranty on our non-discounted / fresh merchandise and 3 months on our discounted/promotional merchandise. THIS WARRANTY ENSURES FREE REPAIR UNDER NORMAL WEAR AND TEAR. NO EXCHANGE, REPLACEMENT AND CASH REFUND WILL BE PROVIDED.
  • With reference to our warranty policy, we will only repair your bag for free. However, we will not provide any replacement or cash back/refund against the same.
  • Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear or repairs beyond the warranty period.

If your product is damaged and is covered under our warranty policy, we request you to kindly mail us following details at support@digidi.in. Our customer care team will guide you through the further process.

  • Our Repair team has a turnaround time (TAT) of 21 days from the date of submission, to repair and send the product back to you.

Please refer few points mentioned below for durable joy with your Digidi :

  • Stains developed by oil, fat and ink must be removed immediately.
  • Clean it with Luke warm water, using a soft white cotton cloth.
  • No harsh rubbing.
  • Do not wring.
  • Do not use bleach or use stain removing solvents (Like vanish), chloride, abrasives, chemical cleaning agents(Like nail polish remover)
  • Do not wipe or wash over prints.
  • No machine wash.
  • Can dry clean.

No guarantee/warranty on embroidery and prints.

close

WANT MORE?

SIGN UP TO RECEIVE THE LATEST EXCLUSIVE GOODIES!

We don’t spam! Read our privacy policy for more info.